Seller:
KORUS EU a.s.
with its registered office at Masarykova 1247/164, Ústí nad Labem-centrum, 400 01 Ústí nad Labem, Czech Republic
Company ID No.: 27289095
VAT ID No.: CZ27289095
registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section B, File No. 1666
address for personal collection, return of goods and complaints: 29. srpna 792, 441 01 Podbořany, Czech Republic
e-mail: objednavky@korus.eu, info@korus.eu
telephone: +420 411 135 135

hereinafter referred to as the “Seller”

These General Terms and Conditions, hereinafter referred to as the “Terms and Conditions”, regulate the mutual rights and obligations of the Seller and the buyer arising in connection with a purchase contract concluded through the Seller’s online store operated on the website www.dykenodefender.eu, hereinafter referred to as the “Website” or the “E-shop”.

1. Introductory provisions

1.1. These Terms and Conditions apply to purchases of goods through the E-shop at www.dykenodefender.eu.

1.2. The buyer may be:

1. a) a consumer, i.e. a natural person who concludes a purchase contract with the Seller outside the scope of their business activity or independent professional activity, or
2. b) a business customer, i.e. a person who acts within the scope of their business activity or independent professional activity when concluding a purchase contract.

1.3. If the Buyer is a consumer, the part of these Terms and Conditions intended for consumers shall apply. If the Buyer is a business customer, the part of these Terms and Conditions intended for business customers shall apply.

1.4. Provisions deviating from these Terms and Conditions may be agreed directly in the purchase contract. Deviating arrangements in the purchase contract shall prevail over the wording of these Terms and Conditions.

1.5. These Terms and Conditions form an integral part of the purchase contract.

1.6. The purchase contract and these Terms and Conditions are generally concluded and executed in the English language, unless the parties expressly agree otherwise.

2. User account

2.1. Based on registration carried out on the Website, the Buyer may gain access to their user account. Through the user account, the Buyer may order goods if the E-shop allows this. If the Website allows it, the Buyer may also order goods without registration.

2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide all data correctly, completely and truthfully. The Buyer is obliged to update the data stated in the user account whenever any change occurs.

2.3. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4. The Buyer is not entitled to allow third parties to use the user account.

2.5. The Seller may cancel the user account, especially if the Buyer has not used it for a longer period of time or if the Buyer breaches their obligations under the purchase contract or these Terms and Conditions.

2.6. The Buyer acknowledges that the user account may not be available continuously, in particular due to necessary maintenance of the hardware and software equipment of the Seller or third parties.

3. Order of goods and conclusion of the purchase contract

3.1. All presentation of goods placed in the web interface of the E-shop is for information purposes only and the Seller is not obliged to conclude a purchase contract regarding such goods. Section 1732(2) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, shall not apply.

3.2. The web interface of the E-shop contains, in particular, information about the goods, their main characteristics, prices, payment methods, delivery methods and delivery costs.

3.3. Prices in the English version of the E-shop are usually displayed in EUR, including value added tax and other related fees, unless expressly stated otherwise. If another currency is selected or displayed in the order summary, the binding price is always the price shown in the order summary before the order is submitted by the Buyer.

3.4. Information about delivery costs stated on the Website applies only to delivery to countries and destinations for which delivery is available in the E-shop, unless expressly stated otherwise. Delivery is available only to countries and through delivery methods displayed to the Buyer during the order process. If the delivery price cannot be automatically determined before the order is submitted, the Seller shall inform the Buyer of the delivery price separately and the purchase contract shall be concluded only after the Buyer has approved such price.

3.5. To order goods, the Buyer fills in the order form in the web interface of the E-shop. The order form contains, in particular, information about:

1. a) the goods ordered,
   b) the method of payment of the purchase price,
   c) the requested method of delivery of the ordered goods,
   d) the costs associated with delivery of the goods,
   e) the identification and contact details of the Buyer.

3.6. Before submitting the order, the Buyer is allowed to check and change the data entered in the order, including with regard to the Buyer’s ability to identify and correct errors made when entering data into the order.

3.7. By submitting the order, the Buyer confirms that they have read these Terms and Conditions and the personal data protection terms and that they are aware that the order entails an obligation to pay.

3.8. The order is submitted by clicking the relevant button with a clear designation, in particular “Order with obligation to pay” or another similarly clear wording.

3.9. After receiving the order, the Seller shall without undue delay confirm its receipt to the Buyer by e-mail sent to the Buyer’s e-mail address. This confirmation of receipt of the order is only information that the order has been delivered to the Seller and is not considered acceptance of a proposal to conclude the purchase contract.

3.10. The purchase contract is concluded at the moment when the Seller delivers to the Buyer confirmation of acceptance of the order, usually by e-mail.

3.11. Before accepting the order, the Seller is entitled to ask the Buyer for additional confirmation of the order or for the completion of data.

3.12. The Seller is not obliged to conclude the purchase contract, in particular in the following cases:

1. a) an obvious error in the price of the goods, an obvious typo or another obvious error in the information about the goods,
   b) a technical error of the system,
   c) the goods are sold out or performance is objectively impossible,
   d) a justified suspicion of misuse of the ordering system or fraudulent conduct,
   e) a previous serious breach of contractual obligations by the Buyer,
   f) a case where conclusion or performance of the contract would be contrary to legal regulations.

3.13. The Buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer when using means of distance communication shall be borne by the Buyer.

3.14. The purchase contract is archived by the Seller in electronic form and is not publicly accessible. After the conclusion of the contract, the Buyer is sent confirmation of the conclusion of the contract and the current wording of these Terms and Conditions, or a link to their current wording in text form.

4. Price of goods and payment terms

4.1. The Buyer may pay the purchase price of the goods and any costs associated with delivery of the goods in particular by the following methods:

1. a) cashless payment by payment card through the payment gateway available in the web interface of the E-shop,
   b) cashless bank transfer based on a pro forma invoice or payment details provided by the Seller,
   c) cash on delivery upon receipt of the goods, if this payment method is available for the relevant order,
   d) in cash or by payment card upon personal collection, if this option is available for the relevant order.

4.2. The exact current list of available payment methods is always stated in the web interface of the E-shop and in the order summary before the order is submitted.

4.3. Some payment methods may not be available for all types of goods, all delivery methods or all orders.

4.4. In justified cases, the Seller is entitled to require payment of the purchase price in advance, especially for orders delivered outside the Czech Republic, orders of higher value, goods ordered outside standard stock availability or in cases where the Buyer has outstanding obligations towards the Seller.

4.5. Any discounts from the price of the goods granted by the Seller cannot be combined with each other unless the Seller expressly states otherwise.

4.6. The Seller shall issue a tax document – invoice to the Buyer after payment of the goods, or in accordance with the relevant legal regulations, and shall send it usually in electronic form to the Buyer’s e-mail address.

5. Delivery of goods and acceptance

5.1. The goods are delivered to the Buyer by the method selected in the order. Delivery is available only to countries and through delivery methods displayed to the Buyer in the order process. The goods are usually shipped from the Czech Republic.

5.2. The exact current list of delivery methods and their prices is always stated in the web interface of the E-shop and in the order summary before the order is submitted.

5.3. Personal collection is possible at the address 29. srpna 792, 441 01 Podbořany, Czech Republic, during the currently published opening hours, if this option is available for the relevant order.

5.4. If the Seller is obliged under the purchase contract to deliver the goods to a place specified by the Buyer, the Buyer is obliged to accept the goods upon delivery.

5.5. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or by a method other than that stated in the order, the Buyer is obliged to reimburse the Seller for the costs associated therewith.

5.6. If the Buyer fails to accept the goods without a proper reason, this does not create an obligation for the Seller to withdraw from the contract. In such a case, the Seller is entitled to claim reimbursement of reasonably incurred costs associated with unsuccessful delivery, storage or repeated dispatch of the goods.

5.7. Upon receipt of the shipment, the Buyer is obliged to check the integrity of the packaging and, in the event of obvious damage to the shipment, to resolve this matter without undue delay with the carrier and notify the Seller. If the damage to the shipment is obvious, the Buyer is not obliged to accept the shipment.

5.8. The Buyer acquires ownership of the goods upon payment of the full purchase price of the goods.

5.9. If required by the nature of the goods or by legal regulations, the Seller shall provide the Buyer with instructions for use, safety information, a safety data sheet or other documentation to the extent required by legal regulations and the nature of the relevant product.

5.10. The Buyer is obliged to use the goods in accordance with their purpose, instructions for use, information on the packaging or label, safety instructions and generally binding legal regulations. The Seller is not liable for defects or damage caused by using the goods contrary to these rules, by improper storage or by unprofessional handling. Mandatory consumer rights are not affected by this provision.

PART A – SPECIAL PROVISIONS FOR CONSUMERS

6. Consumer withdrawal from the purchase contract

6.1. The consumer has the right to withdraw from a purchase contract concluded through the E-shop without giving any reason within 14 days.

6.2. The withdrawal period begins on the day:

1. a) of receipt of the goods,
   b) of receipt of the last item, if the consumer orders several items within one order and these items are delivered separately, or
   c) of receipt of the last item or part of a delivery of goods consisting of several items or parts.

6.3. The consumer may withdraw from the contract by any unequivocal statement delivered to the Seller, in particular by post or e-mail. The consumer may also use the model withdrawal form published on the Website; however, its use is not mandatory.

6.4. To comply with the withdrawal period, it is sufficient to send the withdrawal notice before the expiry of the period.

6.5. If the consumer withdraws from the contract, the consumer is obliged to send or hand over the goods to the Seller without undue delay, no later than within 14 days from the withdrawal from the contract.

6.6. The consumer should pack the returned goods in such a way that they are not damaged during transport and that no leakage of contents or contamination of the surroundings occurs. Shipments sent cash on delivery shall not be accepted by the Seller.

6.7. If the consumer withdraws from the contract, the Seller shall return to the consumer without undue delay, no later than within 14 days from the withdrawal from the contract, all funds received from the consumer, including the costs of delivery of the goods corresponding to the cheapest delivery method offered by the Seller. The Seller is not obliged to return the received funds before the consumer returns the goods to the Seller or proves that the goods have been sent back.

6.8. The Seller shall return the funds by the same method by which they were received from the consumer, unless the parties agree otherwise.

6.9. The consumer bears the direct costs associated with returning the goods. If, due to their nature, the goods cannot be returned by ordinary postal means, the consumer bears the direct costs of arranging an appropriate method of return.

6.10. The consumer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary with regard to their nature, characteristics and functionality.

6.11. The consumer acknowledges that the consumer may not withdraw from the purchase contract in cases stipulated by legal regulations, in particular in the case of:

1. a) goods manufactured according to the consumer’s requirements or adapted to the consumer’s personal needs,
   b) goods subject to rapid deterioration or goods with a short shelf life, as well as goods which, after delivery, have been inseparably mixed with other goods due to their nature,
   c) goods in sealed packaging which are not suitable for return for health protection or hygiene reasons after the consumer has broken the seal,
   d) other cases provided for by legal regulations.

7. Consumer rights from defective performance and complaints

7.1. The Seller is liable to the consumer for the goods being free from defects upon receipt and for the goods corresponding to the purchase contract.

7.2. The Seller is in particular liable for the goods:

1. a) corresponding to the agreed description, type, quantity, quality and other agreed characteristics,
   b) being suitable for the purpose for which the consumer requires them and with which the Seller agreed,
   c) being suitable for the purpose for which goods of this type are usually used,
   d) corresponding, in terms of quantity, quality, durability, functionality and safety, to the usual characteristics of goods of the same type that the consumer may reasonably expect,
   e) being delivered with packaging, accessories and instructions for use, if this is usual or necessary with regard to the nature of the goods.

7.3. In the case of products such as protective additives, lubricants, industrial chemicals and similar goods, a defect may include, in particular, damaged or leaking packaging, leakage of contents, a damaged closure, broken seal, delivery of a different quantity or a different product than ordered, delivery of goods with incorrectly stated or missing essential information, or another non-conformity with the purchase contract.

7.4. The consumer may claim a defect that appears in the goods within two years of receipt.

7.5. If a defect becomes apparent within one year of receipt, it is presumed that the goods were already defective upon receipt, unless this is excluded by the nature of the goods or the defect.

7.6. The consumer is not entitled to rights from defective performance if the consumer caused the defect, if the defect consists of wear and tear corresponding to normal use, or if the goods were sold at a lower price due to a defect for which the lower price was agreed.

7.7. If the goods have a defect, the consumer may require its removal. At the consumer’s choice, the consumer may require delivery of new goods without a defect or repair of the goods, unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other method. The Seller may refuse to remove the defect if it is impossible or disproportionately costly.

7.8. The Seller shall remove the defect within a reasonable time after it has been claimed, so as not to cause significant inconvenience to the consumer, and at the Seller’s own expense.

7.9. The consumer may require a reasonable discount from the purchase price or withdraw from the contract if:

1. a) the Seller refused to remove the defect or failed to remove it properly and in time,
   b) the defect appears repeatedly,
   c) the defect constitutes a material breach of the contract, or
   d) it is apparent from the Seller’s statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the consumer.

7.10. The consumer may not withdraw from the contract if the defect is insignificant.

7.11. The consumer may make a complaint, in particular:

29. a) in person at the address 29. srpna 792, 441 01 Podbořany, Czech Republic,
    b) by post to this address,
    c) electronically by e-mail to info@korus.eu.

7.12. For faster handling of the complaint, the Seller may ask the consumer to send photo documentation, especially in the case of damage to the shipment, leakage of contents, damage to packaging, broken closure or another obvious defect. If appropriate with regard to the nature of the defect, the Seller may decide on the complaint on the basis of the submitted documents without the need to send the goods.

7.13. When a complaint is made, the Seller shall issue the consumer with confirmation stating when the complaint was made, what its content is, what method of handling the complaint the consumer requests and the consumer’s contact details for the purpose of providing information about the handling of the complaint. After the complaint has been handled, the Seller shall issue confirmation of the date and method of handling the complaint, or written reasons for rejecting the complaint.

7.14. The complaint, including removal of the defect, shall be handled without undue delay, no later than within 30 days from the date on which the complaint is made, unless the Seller and the consumer agree on a longer period. If it is necessary for the assessment of the defect or its removal that the consumer hands over the goods to the Seller or otherwise provides the necessary cooperation, this period shall run from the moment when the consumer provides such cooperation.

7.15. If the consumer is rightfully entitled to rights from defective performance, the consumer is also entitled to reimbursement of reasonably incurred costs associated with making the complaint.

7.16. In addition to statutory rights, the Seller or another person may also provide the consumer with a quality guarantee if it is expressly agreed or stated in a guarantee statement, guarantee certificate or advertisement.

7.17. The risk of damage to the goods passes to the consumer upon receipt of the goods. However, if the consumer chooses a carrier that was not offered by the Seller, the risk of damage to the goods passes to the consumer already upon handover of the goods to that carrier.

8. Consumer complaints and out-of-court dispute resolution

8.1. A consumer who is not satisfied with the handling of their order, complaint or another matter may send a complaint to info@korus.eu.

8.2. The Czech Trade Inspection Authority is competent for out-of-court resolution of consumer disputes arising from the purchase contract.

PART B – SPECIAL PROVISIONS FOR BUSINESS CUSTOMERS

9. Special rules for purchases by business customers

9.1. This part of the Terms and Conditions applies to a Buyer who acts within the scope of their business activity or independent professional activity when placing the order.

9.2. Articles 6 to 8 of these Terms and Conditions shall not apply to the Buyer – business customer, unless expressly stated otherwise.

9.3. The Buyer – business customer does not have the right to withdraw from the purchase contract without giving any reason within 14 days under consumer protection regulations. Beyond the scope of the law, the business customer may, within 14 days from the conclusion of the purchase contract, ask the Seller to cancel the order without giving any reason; however, there is no legal entitlement to approval of such a request. If the Seller approves the cancellation request, the Seller may require the Buyer to reimburse reasonably incurred costs arising in connection with the order.

9.4. The risk of damage to the goods passes to the Buyer – business customer at the moment the goods are handed over to the first carrier for transport to the Buyer or at the moment when the Buyer is allowed to take over the goods in the case of personal collection.

9.5. The Buyer – business customer is obliged to inspect the goods as soon as possible after receipt, in particular to check the quantity, completeness, integrity of packaging and obvious defects. Obvious defects, quantity discrepancies or damage during transport must be notified without undue delay, no later than within 3 working days from receipt. Hidden defects must be notified without undue delay after they are discovered.

9.6. In the case of an obviously damaged shipment, the Buyer – business customer is obliged to draw up a damage report or another corresponding document with the carrier.

9.7. The rights and obligations from defective performance of the Buyer – business customer shall be governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, in particular Section 2099 et seq.

9.8. The Seller is not liable for defects in the goods arising after the risk of damage to the goods has passed, for ordinary wear and tear, for defects caused by improper storage, unprofessional handling, use contrary to the instructions, label or safety instructions, or for defects caused by the intervention of a third party or the Buyer.

9.9. A complaint by a business customer may be made at the address 29. srpna 792, 441 01 Podbořany, Czech Republic, or by e-mail to info@korus.eu. Shipments sent cash on delivery shall not be accepted by the Seller.

9.10. Depending on the nature of the defect and the circumstances of the case, the Seller is entitled to decide in particular on repair of the goods, replacement of the goods, delivery of missing performance, provision of a reasonable discount or rejection of the complaint. Withdrawal from the contract by a business customer shall be governed by the Civil Code of the Czech Republic.

9.11. Unless expressly agreed otherwise, the Seller does not provide the business customer with any quality guarantee beyond the scope of the law.

PART C – COMMON FINAL PROVISIONS

10. Information on accessibility of the electronic commerce service

10.1. The Seller provides the electronic commerce service through the Website, which enables in particular:

1. a) familiarisation with the offer of goods and their main characteristics,
   b) display of the price of goods and related costs,
   c) placing goods in the cart and modifying the content of the order,
   d) selection of the payment and delivery method,
   e) submission of the order and communication with the Seller regarding the conclusion and performance of the purchase contract.

10.2. The Seller strives to ensure that the electronic commerce service is provided in accordance with accessibility requirements under the relevant legal regulations and that it is perceivable, operable, understandable and technically robust for users to the extent corresponding to the technical solution used for the Website.

10.3. The Seller strives in particular to ensure:

1. a) a clear and logical structure of content,
   b) understandable labelling of form fields and control elements,
   c) readability of texts and sufficient contrast,
   d) the possibility of controlling the main functions of the E-shop by common accessibility means,
   e) understandable error and information messages during the order process.

10.4. If a user encounters an accessibility barrier or needs information on accessibility to be provided in another suitable format, they may contact the Seller by e-mail at info@korus.eu or by telephone at +420 411 135 135.

11. Foreign element

11.1. If the legal relationship established by the purchase contract contains an international or foreign element, the parties agree that the relationship between the Seller and the Buyer shall be governed by the laws of the Czech Republic.

11.2. The choice of law under the preceding paragraph does not deprive a Buyer who is a consumer of the protection afforded to them by provisions of the legal order from which it is not possible to deviate by agreement and which would apply even without this choice of law, in particular mandatory provisions of the law of the country of the consumer’s habitual residence.

11.3. Some delivery methods, payment methods or other services may not be available for all orders or all countries. The exact scope of available options is always stated during the order process or communicated to the Buyer before the conclusion of the purchase contract.

12. Personal data protection and final provisions

12.1. Details on the processing of Buyers’ personal data are set out in a separate personal data protection document published on the Website.

12.2. If any provision of these Terms and Conditions is invalid, ineffective or unenforceable, this shall not affect the validity and effectiveness of the remaining provisions.

12.3. In the event of a conflict between these Terms and Conditions and an individual arrangement in the purchase contract, the individual arrangement shall prevail. The terms and conditions of the Buyer – business customer shall not apply unless expressly accepted in writing by the Seller.

12.4. As part of the Seller’s information service, the following may be published on the Website for download:

1. a) a model withdrawal form for withdrawal from the purchase contract,
   b) a complaint form.

12.5. Contact details of the Seller:

29. a) registered office: Masarykova 1247/164, Ústí nad Labem-centrum, 400 01 Ústí nad Labem, Czech Republic,
    b) address for personal collection, return of goods and complaints: 29. srpna 792, 441 01 Podbořany, Czech Republic,
    c) e-mail: objednavky@korus.eu, info@korus.eu,
    d) telephone: +420 411 135 135.

12.6. These Terms and Conditions become effective on 6 May 2026.